What Is ITIL? Core Principles & Best Practices | Atlassian
Explore the itil vs itsm debate and learn how ITIL is a framework of best practices for aligning IT services with business goals in modern ITSM.
Atlassian's guide to agile ways of working with ITIL 4 | Atlassian
ITIL 4 offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps. In this guide, Atlassian and AXELOS have partnered to help …
In this guide, Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the principles in ITIL 4, you’ll learn how to build a high …
ITSM software by Jira Service Management | Atlassian
Jira Service Management provides ITSM teams with ITIL-certified incident, problem, change and service management to deliver exceptional service experiences
What Is a CAB? Change Advisory Board Explained | Atlassian
ITSM frameworks, such as ITIL, COBIT, and others, provide structured approaches to effectively manage IT services, aligning with the CAB's objectives of assessing, prioritizing, and …
The complete guide to SDLC (Software development life cycle)
The Software Development Life Cycle (SDLC) is a well-structured process that guides software development projects from start to finish. It provides a clear framework for planning, building, …
Was ist ITIL? Kernprinzipien und Best Practices | Atlassian
Die Information Technology Infrastructure Library (ITIL) – insbesondere die neueste Version namens ITIL 4 – bietet ein Framework, das IT-Teams die nötige Flexibilität und Stabilität …
Problem Management in ITIL: Process & Implementation Guide
Since you should always be practicing problem management, it’s important to use ITSM software that will enable your team to prioritize tasks, track progress, and help associate incident issues …
IT Change Management: ITIL Framework & Best Practices | Atlassian
For nimble, high-velocity teams, the change management process is shifting—away from lengthy reviews and non-technical stakeholder approvals and toward automated, collaborative …
Best practices for change management in the age of DevOps
We believe that our approach to managing change in software development can be applied to IT services and operations, whether it’s upgrading an existing network infrastructure, installing a …