South Africa’s thriving call centre industry, valued for its global service capabilities, is facing mounting public backlash over a surge in unsolicited outbound calls. Industry growth, combined with ...

The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile ...

PayU, a leading diversified fintech platform, has today announced the launch of its AI-Powered Outbound Voice Call Assistant, ...

About Ring-a-Ding Ring-a-Ding is an OpenClaw skill for AI agent telephony that enables outbound phone calls by managing phone ...

The gap between what traditional architectures were built to handle and what enterprises face today is widening fast.

Apollo reports on six successful cold-calling scripts that engage prospects and convert objections into booked meetings.

The next AI battleground may be less about chatbots on top of software and more about who controls the communication layer ...

ZoomInfo reports that successful AI integration into GTM relies on a hierarchy of Context, Timing, Targeting, and Content, ...

A Grafana AI flaw enables zero-click data exfiltration by hiding malicious prompts in URLs, said a Noma Security report.

I grew up harvesting grapes on a 700-acre farm. It taught me the patience and risk management strategies I needed to be a ...

Apple account change notifications are being abused to send fake iPhone purchase phishing scams within legitimate emails sent ...

Exposed LLM servers are being actively scanned and exploited. Learn how attackers find misconfigured AI infrastructure and ...