Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

The service industry encompasses a huge range of businesses and segments that otherwise don't fit together. Read on to learn more.

In an effort to keep up with fast-moving events in the world of AI, Weekly Playboy (Dec 22) has a five-part special report titled "Dispatches from the front lines of the 'final battle' between ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

If you’ve ever noticed that millennials are very accommodating, you’re not alone. In fact, millennials themselves are picking up on the fact that they tend to prioritize everyone else and put their ...

Many people will be shocked when they discover the intricate rules — and lack of supporting paperwork — when filing 2025 ...

Now imagine that outage in a world where agentic AI handles customer service, trouble shooting, and remediation workflows.

Scott Simons shares personal growth, leadership, and F&I strategies to help automotive pros excel professionally and ...

Monzo and Zopa are the latest current account providers to offer cash prize draws. Here's how they stack up: ...