A nine-criteria evaluation found that Call Center Coach’s Execution System transformation delivers stronger leadership ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

LuxExperience appointed Francis Belin as Mytheresa CEO, enabling Michael Kliger to spearhead the integration of acquired YNAP ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

BRIDGEWATER, NJ (IANS) – A Pune based engineering and enterprise modernization company Persistent Systems on July 3 said it had acquired Starfish Associates, based here, for an undisclosed sum. Known ...

Bolstering UJET’s AI capabilities and end-to-end CX platform, the deal adds foundational building blocks for conversational AI, predictive analytics, and business intelligence “It takes just one bad ...

Live Updates Get The Best Broadcom Live Earnings Coverage Like This Every Quarter Get earnings reminders, our top analysis on ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

Event brings together leading international experts to discuss how technology, international coordination can improve data ...

Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% year-over-year growth. Supported by major new ...

After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told ...