Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

Phone calls to the SSA will take on the order of 35 minutes to be answered, up from last year's figure. Disability claims are also taking longer than usual to process. Current and future beneficiaries ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to close ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...