VIRGINIA BEACH, Va. — "My great-grandfather was a shoemaker, and he came over on a sailing ship in the late 1800s," said Lucian Montagna, Jr, owner of Montagna's shoe store. His great-grandfather ...

When explaining Zappos.com’s almost-obsessive dedication to customer service, the e-tailers’ employees always seem to turn to real-life tales. “That’s the Tony pizza story…” began Jane Judd, senior ...

A dedication to customer service and satisfaction has helped keep Brown Shoes Inc. in business for more than a half century. In 1965, Bayard Brown took experience gained as a shoe salesman and opened ...

Add Yahoo as a preferred source to see more of our stories on Google. 98 days to the World Cup: The greatest goalscorers in tournament history ...