Deloitte has issued a biennial report that identifies trends that are impacting customer/client contact center operations. The respondents surveyed by Deloitte represented both internal- and ...

A nine-criteria evaluation found that Call Center Coach’s Execution System transformation delivers stronger leadership ...

DUBLIN--(BUSINESS WIRE)--The "Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" ...

NEW YORK, Oct. 1, 2024 /PRNewswire/ -- LivePe rson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of the LivePerson Community, a new customer ...

Ask any contact center leader what’s standing in the way of transformation, and you’ll hear the usual culprits: outdated systems, legacy KPIs, siloed departments and change fatigue. But if you look ...

Ready to revolutionize your contact center? Dive into the strategic deployment of AI and unlock its transformative potential while conquering everyday challenges. • Transform Your CX: Elevate your ...

TrueServe™ is a leader in service transformation and enables organizations to reimagine their contact centers as innovative contributors to customer experience and overall business operations NEW YORK ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

According to a new report published by Grand View Research, growth can be attributed to the increasing demand for the automation of contact center operations. Increasing trend of monitoring business ...

AI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must embrace technologies like automation and ...

DUBLIN, Sept. 2, 2020 /PRNewswire/ -- The "Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, ...

Dublin, Aug. 31, 2020 (GLOBE NEWSWIRE) -- The "Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and ...