Online pet retailer Chewy already has hired 1,000 workers for its new 24-hour, 7-day-a-week, customer-service center in Hollywood — and it plans to hire another 400 within the next six months. The ...
People instinctively brace for an unpleasant customer service experience when something goes wrong with something they bought. In corporate America, long waits, frustrating automated systems and ...
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