Many small business owners are worried about finding new customers, acquiring new customers, and selling to customers -- but are you spending enough time listening to customers? It costs five to 25 ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

Low response rates, unattributed feedback and less than useful reports make B2B customer satisfaction surveys a difficult proposition when, in reality, they should be a goldmine for your company. This ...

Okay, I have an admission to make. I actually like filling in surveys. But I’ve come to realise that I might be alone in this, and that most people would actually rather be forced to have lunch with ...